Portfolio included - $10 million Enterprise Security and SAP CRM Initiatives including Data Loss prevention, SSL Decryption, Vulnerability & Threat management to protect proprietary/sensitive information and SAP CRM EhP3 upgrade, Premise View Billing workbench. [SaskPower] • $56 million capital, $12 million implementation, Valley View Centre transitioning program [MSS] • $2 million for HP Service Manager, HP SM Enhancement, MDM initiatives [SaskTel] • Developing governance model, providing project recommendation and effective planning to ensure smooth delivery of project objectives. • Communicating effectively with all stakeholders to ensure awareness and consensus of deliverables. • Planning program delivery milestones, portfolio and tracking/ reporting including financial tracking, data collection, information system & analysis, framework & evaluation criteria. • Leading & delivering software development projects that involve the building, modification (both functional and performance) and implementation of key components • Scheduling and managing cross functional disciplines to ensure smooth delivery of the projects to production. • Providing project direction and effective planning. • Managing the people change effectively and changing negative user experience into positive. Communicating to entire user community to effectively manage business change using Pro-Sci model of change. • Leading business implementation including business process As-Is & To-Be & Gap analysis in addition to Change management processes for the implementation of Service Manager projects • Directing & controlling the requirements to align to overall strategy and to follow best practices.

• Developing partnerships with Business Units, Strategy & Marketing, GTO, Product, Legal and Privacy, and others that can assist in the distribution of products and services through various Channels. • Leading and participating in key projects across the CB organization that requires channel expertise, resources and services, developing capabilities that are aligned with the overall vision and distribution of RBC products through various channels. (Channel Capability Transformation initiatives) • Accountable for creation, development and implementation of the eSignature & Id-Validation Channel strategy and services for distribution across various channels including RFI/P. • Conceiving, developing, gaining sponsorship and leading strategies pertaining to Increase volume of enrolment and activation for the online channel. • Ensuring strong, positive representation of organization's image, mission, programs, products, and services. • Appling innovative & continuous-improvement approach to achieving superior client experience including; the Four Essentials of Client Care, Service Standards for People and Listen Carefully and Problem Resolution framework. • Fostering teamwork, exhibiting a professional approach to all situations to create a positive working environment. • Portfolio includes $25 million budgeted programs and many enterprise wide strategic initiatives including Infrastructure development, Enhancement and Application development projects viz-a-viz GIP, ECA-PoC, RBAccess enhancement, WAG etc. Responsible for defining, directing and controlling program Governance, goals and objectives.

The company is a Market Research company conducting market research surveys over phone all over the world. As Assistant Supervisor in the Call Center, my job responsibilities include: • Managing the shift/team of 20 interviewers • Asset/Infrastructure Management (2 Servers, 50 desktops, Voxco server & workstations) • Quality Assurance, Sample & Quota management for various market research projects

Jointly worked for the Indian & UAE partners of Commerce One Inc., the leader in eMarketplace and B2B eCommerce solutions, I supervised UAE technical operations in addition to my duties in the Indian Operations & Development Center. I led the operations and development for various domestic and overseas Application development and Implementation projects. Responsibilities include – • IT Infrastructure and Technical operations at corporate office. • Data center operation/management, new data center setup in Hyderabad and relocation. • Delivered projects like-, o Development and implementation of Tender management system version-1 o Owned the vision for version-2, Concept submitted/approved o Mideast online B2B portal, New York o Gate2Biz o Sonnet systems o GroupInnova Dubai o CommerceOne enterprise solution – Localization and Customization o Tax engine development and integration with Commerce One enterprise solution o SAP Integration with DSCL • Implementation for first 5 departments of Govt. of Andhra Pradesh (GoAP) and won Golden Icon Excellence/Best Implementation Award i.e. the largest e-procurement initiative undertaken by any government entity in India. • Implementation for DGS&D, IOCL, and GAIL to automate tendering process. • Set up software development processes and implementation policies. Certified ISO certification and CMM Level 4 for C1 India • Business development and presales initiatives • Collaboration with client team to define corporate strategy based on business goals and strategic initiatives; developing creative and profitable solutions for clients • Collaborating with client and Subject Matter Experts to identify implementation objectives and goals • Managing technical platform implementations and integration with third-party software • Managing third party vendors contracts and service providers for procurement of technical goods or services as and when required.

The company is basically into IT services and software development for Service Modules and Internet Applications. Mainly worked on following projects - 1. Pfizer NET (Intranet Application) for Pfizer Animal Health, USA 2. Yale University 1. RAD Safety Environment (Intranet Application) 2. Radio Active Waste Disposal/Pickup (Intranet Application) 3. Customer Relationship Management (CRM Module) as Internal Product development

A subsidiary of IGI, Somerset, NJ (USA) providing ERP solutions to various organizations in USA, Australia and India. Development is going on in MM, FI, SD and PP. SAP R/3 IMPLEMENTATION RELEASE 3.1H Client: L.T.OVERSEAS LTD. (food processors and exporters), NEW DELHI Implementer: INFOTECH GLOBAL, INC. SOMERSET, NEW JERSEY

Work involved in-house development, review, coding, user training of client/server applications, modification to existing application programs and trouble shooting during on-call duties. 1. Helpdesk (Service Management Module): (Client/Server) Visual Basic 6.0, SQL Server 2. Appraisal System: Oracle 7.1, Forms 4.5, PL/SQL, Crystal Reports 4.6 3. Material and Stock Audit: Oracle 7.1, Forms 4.5, PL/SQL, Crystal Reports 4.6 4. Implementation of Man Machine Interface (MMI) systems Client: KURICHU Electricity Board at BHUTAN and HPSEB, H.P. (INDIA) at GANWI Environment: VC++, SQL-Server, Windows NT 4.0 based WSPOSE 5. Implementation of MMI system (BHADRA 1x6 MW) Client: KSEB, KARNATAKA (INDIA) Environment: VENIX 3.2.4 (REAL TIME UNIX) based PROMPT System

Worked on systems to maintain the existing application programs and troubleshooting during on-call duties. Involved in the application development program for Oscilloscope on External file access in C-Language.

Business studies, Certificate in Project Management

Business Studies, Masters of Business Administration

Engineering, Bachelors of Electronics engineering